When they called me I didn't want to speak to the person on the other side of the phone

When they called me I didn't want to speak to the person on the other side of the phone.but the lady on the line was so calm and friendly.she made me feel at ease.she explained everything to me and gave me a great deal she went out of her way to get me the cover that fits my pocket.outsurance operators are the best when it comes to service