DD
Des D
1 reviews | Active since Jan 2026
15 Jan 2026, 21:15
When taking out cover I was encouraged to insure for more than replacement and paid premiums accordingly
When taking out cover I was encouraged to insure for more than replacement and paid premiums accordingly. On having to lodge a claim However, I was not paid out according to insured sum but only replacement value. Very disappointing.
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OUTsurance's replyOfficial
16 Jan 2026, 08:30Good morning Des,
Thank you for your feedback.
In the event of a claim, we aim to restore the client to the same position they were in prior to the incident. Claims are therefore settled based on the replacement value of the insured item.
A Client Care Advisor will contact you to review your cover and premium, ensuring that you are satisfied and have a clear understanding of your policy.
We value your loyalty and hope that we can clarify any misunderstanding.
Thank you for your feedback.
In the event of a claim, we aim to restore the client to the same position they were in prior to the incident. Claims are therefore settled based on the replacement value of the insured item.
A Client Care Advisor will contact you to review your cover and premium, ensuring that you are satisfied and have a clear understanding of your policy.
We value your loyalty and hope that we can clarify any misunderstanding.
Kind regards,
The OUTsurance Team
OUTsurance's reply16 Jan 2026, 08:30
Official
Good morning Des,
Thank you for your feedback.
In the event of a claim, we aim to restore the client to the same position they were in prior to the incident. Claims are therefore settled based on the replacement value of the insured item.
A Client Care Advisor will contact you to review your cover and premium, ensuring that you are satisfied and have a clear understanding of your policy.
We value your loyalty and hope that we can clarify any misunderstanding.
Thank you for your feedback.
In the event of a claim, we aim to restore the client to the same position they were in prior to the incident. Claims are therefore settled based on the replacement value of the insured item.
A Client Care Advisor will contact you to review your cover and premium, ensuring that you are satisfied and have a clear understanding of your policy.
We value your loyalty and hope that we can clarify any misunderstanding.
Kind regards,
The OUTsurance Team