When I called, was the line answered immediately, and Bontle Nkosi assisted me fast, with friendliness, empathy, and proper direction on the proses that will follow

When I called, was the line answered immediately, and Bontle Nkosi assisted me fast, with friendliness, empathy, and proper direction on the proses that will follow. She also welcomed a call back if I had any questions. Her calmness kept me calm as well, being stressed with the geaser that bust and all. Thank you, Bontle.