SS
Samukelisiwe S
1 reviews | Active since Jun 2011
24 Jan 2019, 07:12
Whats taking so long ????
I called Outsurance on Monday as I wanted to claim for my broken phone got the best service from Mbali Hlophe shortly I got a message that Replace a phone will be in contact with me , waited 3 days and still no contact yesterday I called and the guy said they have my phone parts and will call me even today they haven't called me , what's taking so long if they already have my parts. Outsurance these service providers you using are ruining your good name. You can imagine the frustration I have without having a phone.
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OUTsurance's replyOfficial
25 Jan 2019, 15:16Hello samus
We appreciate your over-all feedback and at the same token sincerely apologise for the huge inconvenience you suffered.
Joanne contacted you, provided you with feedback on how the delay was caused and it was agreed you will be satisfied with a cash payment.
Thank you for accepting our apologies.
Regards
OUTsurance
We appreciate your over-all feedback and at the same token sincerely apologise for the huge inconvenience you suffered.
Joanne contacted you, provided you with feedback on how the delay was caused and it was agreed you will be satisfied with a cash payment.
Thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply25 Jan 2019, 15:16
Official
Hello samus
We appreciate your over-all feedback and at the same token sincerely apologise for the huge inconvenience you suffered.
Joanne contacted you, provided you with feedback on how the delay was caused and it was agreed you will be satisfied with a cash payment.
Thank you for accepting our apologies.
Regards
OUTsurance
We appreciate your over-all feedback and at the same token sincerely apologise for the huge inconvenience you suffered.
Joanne contacted you, provided you with feedback on how the delay was caused and it was agreed you will be satisfied with a cash payment.
Thank you for accepting our apologies.
Regards
OUTsurance