1 reviews | Active since Jun 2012
WHAT YOU CAN EXPECT FROM OUTSURANCE
SMILE FOR THE PREMIUM / CRY FOR THE CLAIM - IT WILL HAPPEN TO YOU I was ****** on 07.07.2018 - I called outsurance to claim - They interviewed my 92year old granny, and my neighbors, my colleagues and my DRIVING SCHOOL INSTRUCTOR (none of these people were there when I was busy getting ******) My LAPTOP was not paid because I didn't have proof of purchase - but I told outsurance when I took the policy that I don't have proof of purchase and the consultant assured me that its OK...?? Then they wanted photo's of the laptop to prove they are original photo's (but I told them that the photo's were taken on a Samsung which was ****** and my photo's upload onto a cloud which I re-downloaded after the incident so obviously the photo's are no-longer original) The claims assessor said it was procedure because I used to work for outsurance and also because I'm claiming within 06 months - THIS IS WHAT YOU CAN EXPECT FROM OUTSURANCE - don't take insurance with this company if you used to work there - don't take insurance with this company even if you never worked there - I regret changing from King Price to your company - I regret trying to save money on insurance because ultimately I wasted my money - I'm only grateful this was a small claim and not a total loss - I have since cancelled and taken my cover to a proper insurance company (Thank God) - I feel sorry for all your clients - they don't know what you planning for them (NOTE; I previously called for a plumbing issue, the consultant called me 04 days after I requested assistance to see if I still needed the assistance - I logged a complaint via email - pam from client care told me I must 'do what you want') SMILE FOR THE PREMIUM / CRY FOR THE CLAIM - IT WILL HAPPEN TO YOU
Good day sjmdima,
We would really like to discuss this matter with you in detail however Stefan our Assessing Manager has been unsuccessful in his attempts to contact you. He has also sent you an email notifying you of his attempts.
We apologise if our validation process caused you discomfort. Your grand mother was with you the day of the loss hence our discussion with her. Subsequently you decided to withdraw your claim.
Thank you,
Kelvin
Good day sjmdima,
We would really like to discuss this matter with you in detail however Stefan our Assessing Manager has been unsuccessful in his attempts to contact you. He has also sent you an email notifying you of his attempts.
We apologise if our validation process caused you discomfort. Your grand mother was with you the day of the loss hence our discussion with her. Subsequently you decided to withdraw your claim.
Thank you,
Kelvin
We have been unsuccessful in our attempts to contact you. Please can you respond to Stefan's email and we will call you.
Regards,
OUTsurance
We have been unsuccessful in our attempts to contact you. Please can you respond to Stefan's email and we will call you.
Regards,
OUTsurance
