TE
Tyronne E
1 reviews | Active since Jul 2016
19 Oct 2018, 06:23
What the hell!
New customer and you debit my account when I said the 7th!!!
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Replies (1)
OUTsurance's replyOfficial
25 Oct 2018, 12:59Hello tyronne-eilenberg
We are sorry to see there was miscommunication when the initial debit amount was discussed.
You did stipulate you wanted your monthly debit order to go off on the 7th day of each month. Your cover however incepted on the 17th day, which resulted in us collecting the pro-rata premium.
You have since cancelled your policy with us.
Regards
OUTsurance
We are sorry to see there was miscommunication when the initial debit amount was discussed.
You did stipulate you wanted your monthly debit order to go off on the 7th day of each month. Your cover however incepted on the 17th day, which resulted in us collecting the pro-rata premium.
You have since cancelled your policy with us.
Regards
OUTsurance
Best regards,
OUTsurance's reply25 Oct 2018, 12:59
Official
Hello tyronne-eilenberg
We are sorry to see there was miscommunication when the initial debit amount was discussed.
You did stipulate you wanted your monthly debit order to go off on the 7th day of each month. Your cover however incepted on the 17th day, which resulted in us collecting the pro-rata premium.
You have since cancelled your policy with us.
Regards
OUTsurance
We are sorry to see there was miscommunication when the initial debit amount was discussed.
You did stipulate you wanted your monthly debit order to go off on the 7th day of each month. Your cover however incepted on the 17th day, which resulted in us collecting the pro-rata premium.
You have since cancelled your policy with us.
Regards
OUTsurance
Best regards,