What Outsurance Advertise - They Definately Do Not Deliver Anymore.

<p>On the 17 August 2016 +-12.20 we were broken into. The 3 men had crowbars and did a lot of damage. My front door which is solid was damaged beyond repair. The assessor Selina came round and only said the door was worth R2000.00. Therefore did not agree to repairs, not one person had the decency to inform us. I phoned TP Handyman +- 8 weeks later (door was to be ready) and was informed what happened. I then totally lost it and went off like a battleax to Outsurance who were extremely diplomatic and sorted everything out. Still waiting for my door because of their original incompetence. On the 10 November as is known Johannesburg suffered through out from massisive flash flood damage. Our back wall came down and pool was flooded as well. Our house is against a mountain. 12 November Selena came to assess property again. This Lady said to me you are suppossed to maintain your walls. I think I said did anyone realise this was going to happen. Her manager Bongani has said because we dont have a retaining wall they will only pay part of the claim. I informed Naomi is this the way clients are treated. Would he or anyone from Outsurance do that to his/her family. We pay our premiums every month and never question the amount. When you phone no Senior Manager is ever available. If Outsurance had a problem with our property why when we bought this place in 2004 were they happy to take the premium we were prepared to pay. Has anyone questioned OR Tambo Alexandria or anyone else who has suffered from flash flood damage. I would also like to add I received the call from Naomi at 11.58 as at 14.13 no Senior manager has phoned my husband. </p>