What do i get OUT of this poor service

Im disturbed by the turn of events from your company because the last time i had a complaint with you which was regarding the outcome of my claim and you went ahead reviewed the claim and it was finally settled. Out of the blue you decided to not debit my account and the reason i was given for the cancellation was that i gave incorrect information during my claim which was not true. Yur dispute department reviewed my claim and decided to pay out the claim and were was the misrepresentation on my side. THis week when i called you to find out why i was cancelled you still referred to the claim that was poorly handled by you and left me with a *****ed record on your side. The lady i spoke with to give me the details of the cancellation, she sent me a claims history letter which does not explain the reason for the cancellation. I am using this avenue in the interim until i can take this up wit hthe ombudsman. I cant even get another insurer because because i dont know why i was cancelled.