What a way to find "Out".

I was very disappointed with the service received in an emergency home call out. Not only had I waited for more than 2 hours for eventual arrival of the plumber called out to assist. But when agreeing to meet the plumber at a central location (even after sendings a pin of my location via WhatsApp), the plumber revealed that they are actually Cape Town based. Outsurance actually had my profile linked to Cape Town (FYI I have never lived in Cape Town), further more I had to redo my profile build over the phone to find that they linked my vehicle daytime location to another incorrect location, which increased my premium as I actually work in Randburg which is a higher risk area. They have had incorrect information linked to my profile since inception of my insurance. What a way to find "Out". How fortunate that I this case it was not a Life/Death situation. Terrible customer service.