What a terrible experience

<p>In november i had a accident were my car was taken to trueline panelbeaters in harrismith, after collecting our car driving about 200km the aircon stopped working, they never replaced it as on the quote only patched it, radiator fluid pushed into our sparkplugs, runs from our engine, our headlights is so weak you cant drive at night, we dealt with renaldo pieters were he told me it is my own responsibility to take my car to ford to be assesed, and i must pay for it, he is rude a **** to us and he never teruns a call or gives feedbac**** after we got hold of his manager the sistuation started resolving, but again bad service from renaldo and his manager she told us on friday 30december we can collect our car on saturday from a randfontein avis branch (there is no randfontein branch) !!!! we called roodepoort no booking made (the nearest avis) we then called outsurance and the worst was when Damian Hine threw the phone down in our ear!!!! we have been with a broken car due to your bad service provider TRUE LINE PANELBEATERS!!! but OUTSURANCE your service was only good untill I received my broken car!!! honestly this is a horrible experience and we will contact the onbustman and report you.. Your staff doesnt care how they treat your customers... I feel outsurance customers are only a fool in the sight of their staff!!!! I have nothing good to say about you, and talking to other people we are not the first to be treated like this..... thank you for a horrible festive season.... </p>