What a mission to claim!

<p>We recently had an unfortunate event that lead to us having to claim. This has been the first time that we have had to claim - ever. It has been 3 weeks since the claim was submitted and still it hasn't been resolved.</p> <p> </p> <p>The person handling our claim has made several errors, including claiming the wrong item and also not listing one of the items. One of the items claimed was also said to have been rejected.</p> <p> </p> <p>We have escalated the issue and asked for a manager to phone us, but to no avail. </p> <p> </p> <p>As loyal clients for the last 5 years we are considering taking our business elsewhere. </p>