KH
Kevin H
1 reviews | Active since Apr 2012
09 Oct 2020, 08:24
WHAT A ********** PROCESS
Incredibly long process to just get a vehicle quote. Was on phone for 30mins and could tell there was another 15mins to go as there was still important information needed as opposed to the ******* that had been asked for up to that point. After cancelling the call, as the dealership needed to close, they had the cheek to phone me next morning and wanted to carry on. Having more time available I consented but they started with same questions as the previous day. And this after getting a quote from a different company in 15mins.
WHAT A ********** PROCESS. STAY AWAY.
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OUTsurance's replyOfficial
09 Oct 2020, 15:53Good day Kevin,
Thanks for your feedback.
The last thing we wanted to do was waste any of your time. We have been in contact with you since your complaint to address your concerns regarding our quote process.
All the underwriting questions we ask at quote stage are relevant in determining the acceptance cover and the appropriate premium.
We do apologise if you found our process to be tedious.
Regards,
OUTsurance
Thanks for your feedback.
The last thing we wanted to do was waste any of your time. We have been in contact with you since your complaint to address your concerns regarding our quote process.
All the underwriting questions we ask at quote stage are relevant in determining the acceptance cover and the appropriate premium.
We do apologise if you found our process to be tedious.
Regards,
OUTsurance
OUTsurance's reply09 Oct 2020, 15:53
Official
Good day Kevin,
Thanks for your feedback.
The last thing we wanted to do was waste any of your time. We have been in contact with you since your complaint to address your concerns regarding our quote process.
All the underwriting questions we ask at quote stage are relevant in determining the acceptance cover and the appropriate premium.
We do apologise if you found our process to be tedious.
Regards,
OUTsurance
Thanks for your feedback.
The last thing we wanted to do was waste any of your time. We have been in contact with you since your complaint to address your concerns regarding our quote process.
All the underwriting questions we ask at quote stage are relevant in determining the acceptance cover and the appropriate premium.
We do apologise if you found our process to be tedious.
Regards,
OUTsurance