What a dissapointment

I currently hold a motor warranty policy with Outsurance. Yesterday (27/02/2025), I contacted Outsurance to inquire about adding my vehicle to my policy. During the call, I requested information regarding the coverage and premium. I explained to the consultant that while I might need the coverage, I was not financially prepared to proceed at that time and that I am currently insured with another insurance company. I wanted to ensure I cancel my current policy first and then call back to confirm the addition. I assured the consultant I would reach out again once I was ready to move forward.

Today, on February 28, 2025, I called Outsurance again to inquire about starting the coverage in April. I was informed that the new vehicle had already been added to my profile! Additionally, when I told the consultant that I might have to cancel the vehicle quote I received yesterday due to my current insurer not answering my calls, and that I would have to hold off with Outsurance until I resolved and cancelled my current policy, I was told that they would no longer be able to keep my motor warranty in place because they no longer sell it as a standalone product. I was informed that I would have to insure my vehicle with them to keep the motor warranty.

The consultant yesterday never mentioned that things would change if I did not take the vehicle insurance. I felt that I was being misled. I asked today’s consultant what would have happened if I had not called them yesterday, and she said I would still have my motor warranty. I regret ever calling them for a vehicle insurance quote. Now I’m told they will first have to listen to the recording. If push comes to shove, I will cancel all my policies with them and take my business to another insurer because I cannot do business with dishonest people.