What a bad service

<p>I have been with Outsurance for over 5 years and will be moving to another service provider due to their attitude that didnt cut it for me. I moved a current vehicle covered by them to a new business package. It should make sense that the 1st would be cancelled when they move me to the new package. That was not the case. So I was billed twice. I called on the 2nd Feb and spoke to Martin Troskie who advised they would refund the money for the previous call in two days time after Id provided the monthly statement which I did immediately and asked that Martin send an acknowledgement. I asked for this acknowledgement for the next two days and my request fell on deaf ears. I then called on Monday since the money had not arrived on Friday and spoke to Sersh who acknowledged that the money had not been released by would be done immediately and it would take two days. Today it is Thursday and still no money. I had to call again and spoke with Werner Grobler and he did his part and still I have to wait another two days. For this reason, I shall be moving to the competition. If I was a serious client and they acknowledged the fault now laid with them, this money was to be released today. So I have had enough.</p>