Western Cape

I had a cellphone ****** from my house by people who came to fix my car and had to claim from my home contents cover from Outsurance. Immediately after the claim was approved, a consultant called me claiming that my security features for the house have changed and my premium would thus go up. I told her that there are no security feature changes, my house is as what I initially described. She then escalated the matter to her supervisor. The Supervisor was not helpful, but instead drop the phone on me after telling me to hold on the line as they needed to escalate the matter to the Manager. I have now received documentation of an increased premium and still no one has gotten back to me yet.

I am very disappointed in how I have been treated after the claim and would like someone to call me and explain.