Well done Zandre for the Excellent service

I have been with the company for a few years now but never made a claim. Last year June we added our new property onto our cover. Last week I had to put through a claim after a storm and 3 of our 9 air-cons wouldn't switch on again.

You can only imagine how hesitant I was since, it was less than a year we had our cover and we all know the horror stories we hear about any insurance claims that are requested. I had the pleasure of speaking to Zandre Hayton in the claims department on the 14th March. He advised me of the process and what would be required to forward the claim. He was kind, friendly and ever so helpful in answering all my questions and concerns. I submitted all of the required documents on Tuesday the 22nd of March and received a call from Zandre that same afternoon to say my claim was approved and monies will be paid out within the next 2 to 3 days! Imagine my surprise and pleasure. I honestly expected a longer turn around time thought that there would be issues with my claim.

I definitely would recommend Outsurance to others and I would like to thank Zandre for the fantastic job he did and say keep up the excellent work! Your level of customer service definitely deserves acknowledgement.