PC
Phillip C

1 reviews | Active since May 2016

05 May 2016, 07:21

Well done outsurance! Claim no: ***

On the morning of 21 April, while on business in Holland, my daughter notified me that I have been burgled at my house in Boksburg. The pit of my stomach turned upside down as I have been a victim before. After assessing the ****** goods, a case was registered with the South African Police and a claim was registered with outsurance. Through previous experience I know that some short term insurance companies (company names are available on request) actually opens a case against you - the client, when registering a claim and they always try to find an excuse why they cannot replace your ****** goods. Goods that you have worked hard for. We received promt and friendly service from outsurance (Mrs Lizelle Gouws) throughout the claiming process and not long after the incident an assessor from outsurance, Mr. Quintin Smith arrived at my house for an assessment. He arrived exactly on time as promised and explained the assessment process in a good and professional manner. After the assessment he promised that he would do his utmost best to close the matter as soon as possible. The next day we received news that outsurance will replace some of the ****** goods themselves and pay me out in cash for the rest. Only eight days after the burglary, the matter was finalised and I could start shopping to replace ALL of my ****** goods. As always, I once again realized that if you register a claim and you are honest enough to claim legitimately you cannot go wrong. I would like to express my utmost gratitude and thanks to all involved in this matter at outsurance and I would not think twice to refer anyone to outsurance for motor and household insurance. Well done outsurance! Anyone is free to contact me on ***.

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