Well done Outsurance

Item: OUTsurance
Rating: 5
Author: PJ E

On 22 July 2022 we had a break-in and ******* at out home, gates/doors were damage, and stuff ******. The building portion is insured with Outsurance, and the house contents with Santam. On the same day, ive registered a claim with Outsurance for fixing the broken gates/doors etc. Candy Leyds was appointed to handle my claim. The next day a service provider came to assess the damage, the next Friday 29 July, everything was fixed to my satisfaction.

Candy constantly called me to keep me up to date with progress and even after the work was completed. Never did I wonder what is going on with my claim, very good communication. Well done Outsurance!! As for Santam..... terrible communication and my claim still not completed.

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

16 Aug 2022, 12:03

Thank you for complimenting Candy! We are happy we could be there when you needed us, and that you received fantastic service! Candy will be delighted when we share this compliment with her! Fantastic work Candy, you are a super star!

Regards,
The OUTsurance Team.

OUTsurance's reply16 Aug 2022, 12:03

Official

PJ E's updateReviewer Update

10 Oct 2022, 10:55

Looks like every silver cloud has a dark dark lining... So after all the good customer service I received with my claim, got an email last week informing me that my premium is increasing with 50 %... Yes, that correct... 50% increase in monthly premium. To put it into context... In the 20 years ive been with Outsurance, the sum om my claims is less than R50000. It was for 3 geysers and now the break-in damage.

Txs Outsurance.

PJ E's update10 Oct 2022, 10:55

Reviewer Update