AM
Allan M
1 reviews | Active since Jan 2014
03 Oct 2022, 09:19
Website is wrong
Why does their website have 2 options i.e. 1) Give me a call and 2) Request a quote? when they don't honor it. I want a quote and don't at this stage need to talk to an agent but cant get a quote without talking to an agent. CHANGE your website as you are just collecting people's information to harass call them. YOU DONT offer a quote via your website which is not right
Helpful (0)
Replies (5)0
Replies (5)
OUTsurance's replyOfficial
03 Oct 2022, 10:57Hello Alan
We are sorry about the frustration.
In order for our call centre to provide a quote, more information is sadly still required and this is then discussed via a recorded line. We however take not of your concern.
We are able to assign a broker to you, should you be interested. The broker will then communicate with you via email. If you are interested in his option, please let us know which city / town you reside in. A broker in your area will contact you via email.
We appreciate your feedback.
Regards
OUTsurance
We are sorry about the frustration.
In order for our call centre to provide a quote, more information is sadly still required and this is then discussed via a recorded line. We however take not of your concern.
We are able to assign a broker to you, should you be interested. The broker will then communicate with you via email. If you are interested in his option, please let us know which city / town you reside in. A broker in your area will contact you via email.
We appreciate your feedback.
Regards
OUTsurance
Best regards,
OUTsurance's reply03 Oct 2022, 10:57
Official
Hello Alan
We are sorry about the frustration.
In order for our call centre to provide a quote, more information is sadly still required and this is then discussed via a recorded line. We however take not of your concern.
We are able to assign a broker to you, should you be interested. The broker will then communicate with you via email. If you are interested in his option, please let us know which city / town you reside in. A broker in your area will contact you via email.
We appreciate your feedback.
Regards
OUTsurance
We are sorry about the frustration.
In order for our call centre to provide a quote, more information is sadly still required and this is then discussed via a recorded line. We however take not of your concern.
We are able to assign a broker to you, should you be interested. The broker will then communicate with you via email. If you are interested in his option, please let us know which city / town you reside in. A broker in your area will contact you via email.
We appreciate your feedback.
Regards
OUTsurance
Best regards,
AM
Allan M's updateReviewer Update
03 Oct 2022, 13:26If you are aware that more information is required, why offer the service on the website KNOWING you CANT offer the service? - this is totally unacceptable.
Yes, I can be contacted via email
Yes, I can be contacted via email
AM
Allan M's update03 Oct 2022, 13:26
Reviewer Update
If you are aware that more information is required, why offer the service on the website KNOWING you CANT offer the service? - this is totally unacceptable.
Yes, I can be contacted via email
Yes, I can be contacted via email
OUTsurance's replyOfficial
03 Oct 2022, 13:58Thank you for your further response. Please let us know where you reside. A broker in your area will be assigned to assist you. We again wish to apologise for the frustration.
Regards
OUTsurance
Regards
OUTsurance
Best regards,
OUTsurance's reply03 Oct 2022, 13:58
Official
Thank you for your further response. Please let us know where you reside. A broker in your area will be assigned to assist you. We again wish to apologise for the frustration.
Regards
OUTsurance
Regards
OUTsurance
Best regards,
AM
Allan M's updateReviewer Update
03 Oct 2022, 14:18George, Western Cape
AM
Allan M's update03 Oct 2022, 14:18
Reviewer Update
George, Western Cape
OUTsurance's replyOfficial
03 Oct 2022, 14:34Thank you very much. You will receive an email from a broker.
Regards
OUTsurance
Regards
OUTsurance
Best regards,
OUTsurance's reply03 Oct 2022, 14:34
Official
Thank you very much. You will receive an email from a broker.
Regards
OUTsurance
Regards
OUTsurance
Best regards,