NG
Nomvulo G
1 reviews | Active since May 2024
05 Jun 2026, 15:04
We were misled during the process of taking the insurance only for the claim to be rejected
We were misled during the process of taking the insurance only for the claim to be rejected. We will be cancelling the insurance as it is not beneficial
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OUTsurance's replyOfficial
10 Jun 2026, 10:38Hello Nomvula
Further to our initial response to you, we received feedback from our claims manager, confirming she was in contact with you.
The rejection of your claim was the correct decision as the damage you claimed for, was caused by wear and tear. Damage caused as a result of wear and tear , will not be covered as it is not an insured peril . Our policy wording stipulates covered as well as exclusions.
We understand the outcome is disappointing. Thank you for allowing us the opportunity to have discussed this with you.
Regards
The OUTsurance Team
Further to our initial response to you, we received feedback from our claims manager, confirming she was in contact with you.
The rejection of your claim was the correct decision as the damage you claimed for, was caused by wear and tear. Damage caused as a result of wear and tear , will not be covered as it is not an insured peril . Our policy wording stipulates covered as well as exclusions.
We understand the outcome is disappointing. Thank you for allowing us the opportunity to have discussed this with you.
Regards
The OUTsurance Team
OUTsurance's reply10 Jun 2026, 10:38
Official
Hello Nomvula
Further to our initial response to you, we received feedback from our claims manager, confirming she was in contact with you.
The rejection of your claim was the correct decision as the damage you claimed for, was caused by wear and tear. Damage caused as a result of wear and tear , will not be covered as it is not an insured peril . Our policy wording stipulates covered as well as exclusions.
We understand the outcome is disappointing. Thank you for allowing us the opportunity to have discussed this with you.
Regards
The OUTsurance Team
Further to our initial response to you, we received feedback from our claims manager, confirming she was in contact with you.
The rejection of your claim was the correct decision as the damage you claimed for, was caused by wear and tear. Damage caused as a result of wear and tear , will not be covered as it is not an insured peril . Our policy wording stipulates covered as well as exclusions.
We understand the outcome is disappointing. Thank you for allowing us the opportunity to have discussed this with you.
Regards
The OUTsurance Team