JJ
John J
1 reviews | Active since Feb 2014
31 Jul 2023, 09:31
We since have been waiting for the gyser to be replaced *** Ariston has registered your warranty intervention. OXYROS PLUMBING AND MAINTENANCE SOLUTIONS ***. will be contacting you shortly to make arrangements. Please note that the custom
We since have been waiting for the gyser to be replaced *** Ariston has registered your warranty intervention. OXYROS PLUMBING AND MAINTENANCE SOLUTIONS ***. will be contacting you shortly to make arrangements. Please note that the customer would be responsible for the CALL OUT FEE should the problem not be warranty related. Regards ARISTON SERVICE - *** this is poor taking in consideration the cold weather no one even cares to call us we keep making follow ups we need The gyser replaced we dnt miss any premiums
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Replies (2)JJ
John J's updateReviewer Update
31 Jul 2023, 12:34The policy is OT***3 Ms KS Koloi please contact her directly with feedback this is an emergency
JJ
John J's update31 Jul 2023, 12:34
Reviewer Update
The policy is OT***3 Ms KS Koloi please contact her directly with feedback this is an emergency
OUTsurance's replyOfficial
03 Aug 2023, 16:33Good afternoon John,
Further to our private reply, we would like to apologise again for the disappointing claims experience you had with us.
There were clear delays and deviation from the processes we have in place. These transgressions have been adressed.
We can confirm that your claim has since been finalised.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, we would like to apologise again for the disappointing claims experience you had with us.
There were clear delays and deviation from the processes we have in place. These transgressions have been adressed.
We can confirm that your claim has since been finalised.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply03 Aug 2023, 16:33
Official
Good afternoon John,
Further to our private reply, we would like to apologise again for the disappointing claims experience you had with us.
There were clear delays and deviation from the processes we have in place. These transgressions have been adressed.
We can confirm that your claim has since been finalised.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, we would like to apologise again for the disappointing claims experience you had with us.
There were clear delays and deviation from the processes we have in place. These transgressions have been adressed.
We can confirm that your claim has since been finalised.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team