LB
Louise B

1 reviews | Active since Jun 2015

26 Feb 2025, 11:37

We recently experienced a break-in at our house, which was understandably stressful

We recently experienced a break-in at our house, which was understandably stressful. However, my experience with Outsurance during this difficult time has been nothing short of exceptional. From the moment I reported the incident, Patricia Punayo was attentive and supportive. She guided me through the claims process, ensuring that I understood every step She is knowledgeable and reassuring, which helped alleviate some of the anxiety I felt after the break-in. The claim was processed quickly, and I was pleasantly surprised by how efficiently they handled the replacement of my lock set and the recoding of my keys. Within just a few days, I had everything sorted out, allowing me to regain my peace of mind and get back on the road without further hassle. I highly recommend Outsurance for their exceptional service and commitment to their customers. It's comforting to know that I have such a reliable insurance partner during tough times. Thank you, Outsurance, for your excellent support!

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Replies (1)
OUTsurance
OUTsurance's reply26 Feb 2025, 11:40
Official
Hello Louise,

Thank you for sharing your OUTstanding service experience with us. 

We are thrilled to hear that your claims process was handled so efficiently.

A BIG thank you for recognising Patricia's sterling service so publicly! 

Regards,
The OUTsurance Team