KM
Ketsia M
1 reviews | Active since Feb 2010
28 Nov 2019, 11:45
We need our car now we can't starve bcs of your incompetence
Give us a way forward now plss.. how we can afford to pay your premiums and other costs when given false promises and we still dont have our business car a month later. Manager Wesley promised claims dept will call us with panel beaters' reason for not completing but nobody did. Today he transferred my call and still was promised a call me back. Their panel beaters kept me online for ever. I 've had no return càll from Outsurance or their panel beaters. Why None of your happy clients were happy with their claims. Happy clients review would be cheaper advert than empty tv advert. I want answer now
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
29 Nov 2019, 15:25We don't blame you for expressing your dismay. It is taking longer than anticipated to have your vehicle repaired. Coupled to this, we could have done much better in terms of providing you with proper feedback. Please accept our apologies on both accounts.
Our claims manager was since in contact with you and discussed the extent of the damage is prolonging the repair process.
It was agreed you will obtain the quote as discussed and forward same to us. We will immediately contact you and discuss the way forward.
Regards
OUTsurance
Our claims manager was since in contact with you and discussed the extent of the damage is prolonging the repair process.
It was agreed you will obtain the quote as discussed and forward same to us. We will immediately contact you and discuss the way forward.
Regards
OUTsurance
OUTsurance's reply29 Nov 2019, 15:25
Official
We don't blame you for expressing your dismay. It is taking longer than anticipated to have your vehicle repaired. Coupled to this, we could have done much better in terms of providing you with proper feedback. Please accept our apologies on both accounts.
Our claims manager was since in contact with you and discussed the extent of the damage is prolonging the repair process.
It was agreed you will obtain the quote as discussed and forward same to us. We will immediately contact you and discuss the way forward.
Regards
OUTsurance
Our claims manager was since in contact with you and discussed the extent of the damage is prolonging the repair process.
It was agreed you will obtain the quote as discussed and forward same to us. We will immediately contact you and discuss the way forward.
Regards
OUTsurance