We don't sympathise with senior citizens
Yesterday we had severe thunder storm that damaged my aged mother's bedroom downstairs. It damaged a significant portion of her bedroom I called Outsurance which was not a pleasant experience, finally a claim was logged. I am told that an assessors need to be appointed which I agree with. It's really unacceptable that I need to wait for at least 48 hours before an assessors will call me to make an appointment and in the interim my aged mother of 76 years has no where to sleep.
I find the claim advisor Jeane has no compassion it's rather disappointing.
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OUTsurance's replyOfficial
07 Oct 2020, 11:44Good day Mr Laher
The level of service that you have described is quite concerning. We pride ourselves in awesome service and would like to apologise for not assisting you accordingly. Our service provider did come out to your property yesterday but were unable to assist with a temporary fix. You then opted for a cash payout which we have processed and you will then arrange for your own service provider to attend to the repairs immediately. We have also audited the call you had with our advisor and discussed the findings with him. After contacting you earlier today, I can now confirm that you have been assisted to your satisfaction and want to thank you for your understanding. Regards OUTsurance
The level of service that you have described is quite concerning. We pride ourselves in awesome service and would like to apologise for not assisting you accordingly. Our service provider did come out to your property yesterday but were unable to assist with a temporary fix. You then opted for a cash payout which we have processed and you will then arrange for your own service provider to attend to the repairs immediately. We have also audited the call you had with our advisor and discussed the findings with him. After contacting you earlier today, I can now confirm that you have been assisted to your satisfaction and want to thank you for your understanding. Regards OUTsurance
OUTsurance's reply07 Oct 2020, 11:44
Official
Good day Mr Laher
The level of service that you have described is quite concerning. We pride ourselves in awesome service and would like to apologise for not assisting you accordingly. Our service provider did come out to your property yesterday but were unable to assist with a temporary fix. You then opted for a cash payout which we have processed and you will then arrange for your own service provider to attend to the repairs immediately. We have also audited the call you had with our advisor and discussed the findings with him. After contacting you earlier today, I can now confirm that you have been assisted to your satisfaction and want to thank you for your understanding. Regards OUTsurance
The level of service that you have described is quite concerning. We pride ourselves in awesome service and would like to apologise for not assisting you accordingly. Our service provider did come out to your property yesterday but were unable to assist with a temporary fix. You then opted for a cash payout which we have processed and you will then arrange for your own service provider to attend to the repairs immediately. We have also audited the call you had with our advisor and discussed the findings with him. After contacting you earlier today, I can now confirm that you have been assisted to your satisfaction and want to thank you for your understanding. Regards OUTsurance