RB
Ron B
1 reviews | Active since May 2017
14 May 2026, 16:45
We don't cover that.
OUTsurance always advertise that they are the best, no hassle we have you covered. In about 6 years I did not claim, this is my second problem that I have that they refuse to pay out. My first item about 6 months ago refuse to pay out because of some power thing on Saturday I printed documents out 100% working Monday morning I wanted to print a doc out this is all under my household items now they phone me sorry we do not payout because it's a power problem so I assume should my tv packed up or stove or anything that I pay for every month will land in the dustbin at OUTsurance so in short make sure you not use this company at all
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OUTsurance's replyOfficial
21 May 2026, 11:12Good day Ron,
We completely understand your concern and disappointment, sorry about that.
The damages to the items claimed for were outside the ambit of your cover. Our claims team discussed your cover in detail with you.
After responding privately to your review, your concerns were raised with our claims manager, Slindile.
Based on your profile with us, a decision was made to settle your claim.
Thank you for your review.
Regards,
The OUTsurance Team
We completely understand your concern and disappointment, sorry about that.
The damages to the items claimed for were outside the ambit of your cover. Our claims team discussed your cover in detail with you.
After responding privately to your review, your concerns were raised with our claims manager, Slindile.
Based on your profile with us, a decision was made to settle your claim.
Thank you for your review.
Regards,
The OUTsurance Team
OUTsurance's reply21 May 2026, 11:12
Official
Good day Ron,
We completely understand your concern and disappointment, sorry about that.
The damages to the items claimed for were outside the ambit of your cover. Our claims team discussed your cover in detail with you.
After responding privately to your review, your concerns were raised with our claims manager, Slindile.
Based on your profile with us, a decision was made to settle your claim.
Thank you for your review.
Regards,
The OUTsurance Team
We completely understand your concern and disappointment, sorry about that.
The damages to the items claimed for were outside the ambit of your cover. Our claims team discussed your cover in detail with you.
After responding privately to your review, your concerns were raised with our claims manager, Slindile.
Based on your profile with us, a decision was made to settle your claim.
Thank you for your review.
Regards,
The OUTsurance Team