NM
Nokuthula M
1 reviews | Active since Jan 2019
21 Aug 2024, 10:57
Water heating system
Good day My name is Stanley Mashamba I have a policy cover with Outsurance with the reference number OT***3 I had a problem with Water heating system full cover of R10.000 since 2016 with the access fee of R3800 they telling us they can only pay R4047.25 I have been battling with them to pay according to what their contract stipulated with no luck I'm so frustrated since they cant assist me
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
21 Aug 2024, 12:18Good day Nokuthula,
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply21 Aug 2024, 12:18
Official
Good day Nokuthula,
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
27 Aug 2024, 14:58Good day Nokuthula,
Thank you for bringing your concerns to our attention.
Our claims manager, Charlton, contacted you to address your concerns regarding the replacement value of the geyser. The amount that will be paid out at claims stage will be the replacement value of the geyser at the time of the incident less the excess. We can confirm that your claim has been finalised and payment processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Charlton, contacted you to address your concerns regarding the replacement value of the geyser. The amount that will be paid out at claims stage will be the replacement value of the geyser at the time of the incident less the excess. We can confirm that your claim has been finalised and payment processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply27 Aug 2024, 14:58
Official
Good day Nokuthula,
Thank you for bringing your concerns to our attention.
Our claims manager, Charlton, contacted you to address your concerns regarding the replacement value of the geyser. The amount that will be paid out at claims stage will be the replacement value of the geyser at the time of the incident less the excess. We can confirm that your claim has been finalised and payment processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Charlton, contacted you to address your concerns regarding the replacement value of the geyser. The amount that will be paid out at claims stage will be the replacement value of the geyser at the time of the incident less the excess. We can confirm that your claim has been finalised and payment processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,