Water damage claim

<p>I would like to start by asking who can advise for a more hands on insurance company ????</p> <p> </p> <p>On the 4th of April 06:00 my wife and I woke up to our son crying because he slipped and fell due to water on the dining room floor , we the tried turning on the bed side lamp but seemed as if the power was off , to our surprise after rushing to the front our whole living room and dining room was under 1cm of water running of the room and wall .</p> <p>Our geyser is at the bottom and we have a unit above us so I immediately ran out side to see wat was going on , before I reached the stairs I had noticed that there was a lot of water running down the driveway and then saw it running down the stairs , I then ran around the house to turn off the water and proceed to call the caretaker who later the day identified that it eas a burst pipe due to fluctuations in water pressure the previous day . </p> <p> </p> <p>I made not off all the damaged items and called Outsurance whom advised that they would jump on ot , I understand that I cannot claim for the expense that I have undergone putting my family up in a guest house due to the fact that our coaches had saged and broke also my son is sick and cannot stay in a dam place . I am relying on some of the funds from the pay out to cover some of the costs as I have lost all my clothes and R4500 meat that I had in my fridge that was also rendered broken after the water damage . </p> <p> </p> <p>It is now more than a week and still I don't have clarity or an answer !!!! And we are away for work as I advised them for 3 weeks.... This has knocked me badly on a financial level !!!! </p>