1 reviews | Active since Feb 2017
wasting my time
<p>they tell me to claim for food,l and that It's quick 10mins then claim is done. My neighbor had same claim tells me it was sorted in the call. I speak to emotional consultant who puts me to an emotional Manager. You can't tell the customer what to do. Cancelling soon</p>
Hi Sello,
Anje our claims manager called you regarding the claim. Unfortunately you could not provide information about the contents of the fridge that was spoiled nor could you provide the correct day which the power outage occurred. There was also no call to the municipality regarding the power outage. Please note there is a validation process and unfortunately you were not willing to cooperate during the process. Subsequently you withdrew the claim and cancelled the policy.
Regards, Kelvin
Hi Sello,
Anje our claims manager called you regarding the claim. Unfortunately you could not provide information about the contents of the fridge that was spoiled nor could you provide the correct day which the power outage occurred. There was also no call to the municipality regarding the power outage. Please note there is a validation process and unfortunately you were not willing to cooperate during the process. Subsequently you withdrew the claim and cancelled the policy.
Regards, Kelvin