Waste of time

I recently took up an the offer that Outsurance is currently running. "If Outsurance cannot beat my current insurance premium, then they will give you R500".

When the consultant phoned me, I told her that ur current insurance is on my wife's name and that I am paying for it via debit order. She told that it is fine to continue with the quote of my name and if they cannot beat my quote, I will qualify for the R500. After Outsurance could not beat my current premium, she advised that she will sendme the link to forward all the documents and I will then get the R500 as per promotion.

I completed everything as per email received. I then received an email from Outsurance saying that I don't qualify for for the promotion as the quote was on my name and the policy was on my wife's name.

I rep**** to the email stating what had happened and no one has contacted me

What a waste time. I was on the phone with the consultant for over 2 hours. And I can't remember hoe many times I told the consultant that the policy was on my wife's and she kept on saying that it was fine to continue. Why couldn't the consultant tell me up front that quote needed to be on my wife's then I would have adjusted the quote accordingly.

Please educate your consultants not to waste potential customers time.

This in not a good reflection on your company.

Kind regards Mergan Govender ***