GM
Gino M
1 reviews | Active since May 2021
25 May 2021, 14:21
Waste at out
Unsatisfied with the service received from outsurance and the appliance clinic. After signing up with outsurance I was under the impression that I was with the best insurance provider but little did I know that these guys will say anything to get your business. Every month my premium was deducted but when I did have grounds to lodge a claim it was rejected due to normal wear and tear. How many other appliances will fall under the same bracket when they fail. Money wasted, damaged items on hand. Trivashen Perumal, Simphiwe Mtshali and Yugen Chetty from TAC are people that you don't want to deal with.
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Replies (1)OUTsurance's replyOfficial
28 May 2021, 06:32Hello Gino
Thank you for your response.
We understand the rejection of the claim was disappointing.
Our claims manager contacted you and confirmed damage caused by wear and tear is a policy exclusion. She offered to arrange for a second specialist report confirming the cause for damage, which you declined.
We are sorry to know you are no longer a client of ours, feeling our treatment was unfair.
You have our best wishes for the future.
Regards
OUTsurance
Thank you for your response.
We understand the rejection of the claim was disappointing.
Our claims manager contacted you and confirmed damage caused by wear and tear is a policy exclusion. She offered to arrange for a second specialist report confirming the cause for damage, which you declined.
We are sorry to know you are no longer a client of ours, feeling our treatment was unfair.
You have our best wishes for the future.
Regards
OUTsurance
OUTsurance's reply28 May 2021, 06:32
Official
Hello Gino
Thank you for your response.
We understand the rejection of the claim was disappointing.
Our claims manager contacted you and confirmed damage caused by wear and tear is a policy exclusion. She offered to arrange for a second specialist report confirming the cause for damage, which you declined.
We are sorry to know you are no longer a client of ours, feeling our treatment was unfair.
You have our best wishes for the future.
Regards
OUTsurance
Thank you for your response.
We understand the rejection of the claim was disappointing.
Our claims manager contacted you and confirmed damage caused by wear and tear is a policy exclusion. She offered to arrange for a second specialist report confirming the cause for damage, which you declined.
We are sorry to know you are no longer a client of ours, feeling our treatment was unfair.
You have our best wishes for the future.
Regards
OUTsurance
