SC
Sidney C
1 reviews | Active since Aug 2024
21 Aug 2024, 12:19
Was better before mo...
Was better before moved from cape town to pretoria in may did address change but was never changed an now must pay 25percent more an even smart drive was getting 25percent discount now changed to 10percent Thinking of looking at other insurance companies
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Replies (2)
OUTsurance's replyOfficial
21 Aug 2024, 12:56Good day Sidney,
We acknowledge receipt of your review. We have requested our app team to contact you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have requested our app team to contact you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply21 Aug 2024, 12:56
Official
Good day Sidney,
We acknowledge receipt of your review. We have requested our app team to contact you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have requested our app team to contact you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
27 Aug 2024, 15:15Good day Sidney,
Thank you for your feedback.
Our client services advisor, Katlego, and our digital technician, Thurlo, have been in contact with you. The reason for the premium increase was due to the change in your risk address. There are a variety of factors that will have an impact on premium, one of those factors is the risk address. We can confirm that you are still receiving your SmartDrive discount.
We are sorry that we couldn't offer you a better premium at this stage.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client services advisor, Katlego, and our digital technician, Thurlo, have been in contact with you. The reason for the premium increase was due to the change in your risk address. There are a variety of factors that will have an impact on premium, one of those factors is the risk address. We can confirm that you are still receiving your SmartDrive discount.
We are sorry that we couldn't offer you a better premium at this stage.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply27 Aug 2024, 15:15
Official
Good day Sidney,
Thank you for your feedback.
Our client services advisor, Katlego, and our digital technician, Thurlo, have been in contact with you. The reason for the premium increase was due to the change in your risk address. There are a variety of factors that will have an impact on premium, one of those factors is the risk address. We can confirm that you are still receiving your SmartDrive discount.
We are sorry that we couldn't offer you a better premium at this stage.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client services advisor, Katlego, and our digital technician, Thurlo, have been in contact with you. The reason for the premium increase was due to the change in your risk address. There are a variety of factors that will have an impact on premium, one of those factors is the risk address. We can confirm that you are still receiving your SmartDrive discount.
We are sorry that we couldn't offer you a better premium at this stage.
Regards,
The OUTsurance Team
Best regards,