TP
Tuanette P

1 reviews | Active since Apr 2017

03 Apr 2017, 22:43

WARNING.... WORST CLAIMS EXPERIENCE....

<p>People out there... if u have out-and about with a laptop specified, make sure u decrease your laptops value every year when THEY inflate the value. They not doing you a favour - That inflation is to put money in there pockets. Because they will not pay you out the amount you have been paying for. They only pay replacement value... A laptops replacement value decreases... Due to THEIR inflation annually i was 'APPARENTLY' over insured for my laptop yet they were comfortably taking my money monthly because I didnt decrease the value of my laptop- EVERY YEAR. Don't be fooled BY their professionalism or their premiums or their catch phrase ' you always get something out' because dear Outsurance, its not only about getting an outbonus its about what we as loyal clients get out from you when it counts... namely when we unfortunate and HAVE to claim. We expect to get out what our premiums have been paying for..... My claim was initially dealt with in the most unprofessional way and then to hear ive been paying for more than im actually entitled too is disgusting and unacceptable.... This is the most ridiculous thing I've ever heard. My Loyalty means nothing to these people, but clearly my money does...... i will no longer promote Outsurance......</p>

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Replies (1)
OUTsurance
OUTsurance's reply13 Apr 2017, 10:01
Official

Thank you for your feedback and the opportunity granted to discuss our cover and our clients' responsibilities.

Our claims manager, Anje contacted and assisted you and also provided you with advice going forward.

Regards

Dinky