TL
Theresa L
1 reviews | Active since Oct 2019
10 Feb 2020, 12:37
Warning to Others
With quotation I was told the car can go for inspection in My Area This must happen in 48 Hrs Now I get told to take the vehicle to another town and they would not extend the 48hrs in order for us to do it on the weekend We are working and that makes it very difficult and the person I spoke to asked management and they said no the vehicle must go in 48Hrs Warning to others
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OUTsurance's replyOfficial
13 Feb 2020, 09:32Good day Theresa,
We fully understand your concern and frustration. It is very worrying to see we provided you with details of a service provider that is no longer on our panel.
Michael our client services manager contacted you to address your concerns and to apologise for the inconvenience caused. You informed Michael that you did take your vehicle for inspection to the correct service provider.
Regards,
OUTsurance
We fully understand your concern and frustration. It is very worrying to see we provided you with details of a service provider that is no longer on our panel.
Michael our client services manager contacted you to address your concerns and to apologise for the inconvenience caused. You informed Michael that you did take your vehicle for inspection to the correct service provider.
Regards,
OUTsurance
OUTsurance's reply13 Feb 2020, 09:32
Official
Good day Theresa,
We fully understand your concern and frustration. It is very worrying to see we provided you with details of a service provider that is no longer on our panel.
Michael our client services manager contacted you to address your concerns and to apologise for the inconvenience caused. You informed Michael that you did take your vehicle for inspection to the correct service provider.
Regards,
OUTsurance
We fully understand your concern and frustration. It is very worrying to see we provided you with details of a service provider that is no longer on our panel.
Michael our client services manager contacted you to address your concerns and to apologise for the inconvenience caused. You informed Michael that you did take your vehicle for inspection to the correct service provider.
Regards,
OUTsurance