Warning to 3rd party claims from outsurance
I am a 3rd party claim. First Mt Thulani Mahlangu( Outsurance consultant) held back with my claim for 7 weeks doing nothing. On enquiring why I was told I have to follow up on submitting a claim. I was instructed to get quotations for the repair. This was done. I collected 3 different quotations and forwarded to Outsurance. After 3 months Outsurance suddenly discover they have a preferred supplier in the same area. How is it possible that it takes 90 days to discover a preferred supplier. I believe the delays was induced by lack of urgency by Outsurance.
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OUTsurance's replyOfficial
13 Dec 2019, 11:21Hello Deon
The long time it is taking to have your 3rd party claim finalised is of course a major inconvenience and not what we wanted for you at all.
Our liability claims manager, Lebo discussed our concerns yesterday. The settlement offer was sent to you on 7 November. The quotes you provided us were more costly than our assessment unfortunately.
You requested we pay the service provider directly, which we will do once you have booked your vehicle in for repairs. The guarantee you require, can only be given to you by the service provider. He also assured you our service providers are carefully vetted and deliver quality workmanship.
Regards
OUTsurance
The long time it is taking to have your 3rd party claim finalised is of course a major inconvenience and not what we wanted for you at all.
Our liability claims manager, Lebo discussed our concerns yesterday. The settlement offer was sent to you on 7 November. The quotes you provided us were more costly than our assessment unfortunately.
You requested we pay the service provider directly, which we will do once you have booked your vehicle in for repairs. The guarantee you require, can only be given to you by the service provider. He also assured you our service providers are carefully vetted and deliver quality workmanship.
Regards
OUTsurance
OUTsurance's reply13 Dec 2019, 11:21
Official
Hello Deon
The long time it is taking to have your 3rd party claim finalised is of course a major inconvenience and not what we wanted for you at all.
Our liability claims manager, Lebo discussed our concerns yesterday. The settlement offer was sent to you on 7 November. The quotes you provided us were more costly than our assessment unfortunately.
You requested we pay the service provider directly, which we will do once you have booked your vehicle in for repairs. The guarantee you require, can only be given to you by the service provider. He also assured you our service providers are carefully vetted and deliver quality workmanship.
Regards
OUTsurance
The long time it is taking to have your 3rd party claim finalised is of course a major inconvenience and not what we wanted for you at all.
Our liability claims manager, Lebo discussed our concerns yesterday. The settlement offer was sent to you on 7 November. The quotes you provided us were more costly than our assessment unfortunately.
You requested we pay the service provider directly, which we will do once you have booked your vehicle in for repairs. The guarantee you require, can only be given to you by the service provider. He also assured you our service providers are carefully vetted and deliver quality workmanship.
Regards
OUTsurance