cC
caren C

1 reviews | Active since Apr 2012

21 Dec 2016, 12:39

WALK THE WALK, TALK THE TALK

<p>after my claim was declined 3 weeks ago, I asked was very unhappy and send my complaints to the complaint department who submitt my claim again and STEFAN BURGER, who is in a authority position at the claims department, revite my claim. for 3 days he kept me informed of the progress.</p> <p>this morning he phoned me with the good news, that although there is no claim, regarding the shedules and records, OUTSURANCE are going to help me with an ex gratia claim, to recover some of my lost.</p> <p>how gratefull I am! Thank you OUTSURANCE and a very big thank you to STEFAN BURGER, who revite my claim and keep so cool and calm, though I was not always so cool and calm during our conversations. OUTSURANCE can also be very proud of STEFAN BURGER. once again, thank you OUTSURANCE and STEFAN BURGER, who walks the extra mile and do anything possible to keep your clients happy.</p> <p> </p>

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Replies (2)
OUTsurance
OUTsurance's reply21 Dec 2016, 15:37
Official

Accolades to Stefan for embracing our core value of Awesome service without fail!

Thank you so much for sharing with us.

Regards,

joy

OUTsurance
OUTsurance's reply21 Dec 2016, 15:37
Official

Accolades to Stefan for embracing our core value of Awesome service without fail!

Thank you so much for sharing with us.

Regards,

Joy