1 reviews | Active since Oct 2012
Wake up Outsurance
I had an accident on 23 Nov, no fault on my side, a truck drove into me. I have hardly heard a word from Outsurance since the accident, I was told this morning (I called them), that my car has STILL not gone to the panel beaters. WHY?? I have not been given any timeline as to how long the repair will take, I have been given no information. The replacement car I received is a terrible little Renault, and I have been told that they will only pay for 30 days, so if Outsurance don't wake up and get going with the authorization for repairs, I will have to pay for a hire car myself after 30 days. I just moved to Outsurance, and I really regret that I did, I received 100% better service from Hollard. PLEASE can someone in MANAGEMENT at Outsurance contact me to tell me what is going on? Thank you Sergio Resca
The delay and lack of feedback is unacceptable. Further to our private response, we can confirm that Tebogo our claims manager contacted you. Your claim has been authorised. We will look into the delay and address.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
The delay and lack of feedback is unacceptable. Further to our private response, we can confirm that Tebogo our claims manager contacted you. Your claim has been authorised. We will look into the delay and address.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team