Waiting over 2 weeks for feedback with regards to a geyser leak and damaged floors

on 16 January my geyser had a leak. After a 2 day struggle with the plumbers and Outsurance, I finally managed to have the leak isolated, however by this time my ceiling and wooden floor have already taken damage. The plumber then proceeded to replace the geyser and the Outsurnce assessor came out and said they need to replace the chest drawer, entrance door and wardrobe cupboards. He said it is another person who deals with the floors. I was then requested to send through quotes, which I didi even for the wooden floors. However today is 01 February over 2 weeks later, Outsurance has not contacted me with regards to my floors, entrance door or wardrobe cupboards. I am thankful for the geyser and rawer chest replacement. However there is now a damp rotten smell emerging from the rooms that has taken water damaged and I went to trouble to obtain professional quotes and Outsurance has nor contacted me with regards to this replacement or fix. I am very disappointed in this tardiness of over 2 weeks to respond to me and give me some sort of feedback