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Megan O'Brien

1 reviews | Active since Jun 2018

21 Mar 2022, 07:51

Waiting for refund

We have been waiting for a refund for over a month now. They said the payment was loaded and this was almost 2 weeks ago. Still nothing.

0
Replies (3)
OUTsurance
OUTsurance's reply23 Mar 2022, 10:31
Official
Good day Megan,

The delay in service is unacceptable. After responding privately to your review, we escalated the matter for urgent attention.

Lauren our retentions manager contacted your husband to get the matter resolved. We can confirm that the refund has been processed.

We are sorry for the delay in service.

Regards,
OUTsurance
MO
Megan O'Brien's update24 Mar 2022, 09:03
Reviewer Update
Thank you, we received our refund today.
OUTsurance
OUTsurance's reply25 Mar 2022, 09:59
Official
Hello Megan O'Brien

Thank you for confirming.

Regards
OUTsurance