jS
jennifer S
1 reviews | Active since Mar 2009
01 Feb 2022, 08:10
waiting for fence to be repaired over 2 weeks now.
Seems the only way I can get anything done is by complaining to Hello Peter. I am tired of phoning Outsurance regarding a claim for which they are responsible and never having my calls returned even after speaking to team managers. Outsurance knows how to put up your premiums and values of your insured items but to get things done that's another story. They have till today to get back to me or else Im cancelling my policy.
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OUTsurance's replyOfficial
04 Feb 2022, 10:18Good day Jennifer,
What you have experienced is unacceptable and it goes against our value of awesome service.
Further to our private response, we can confirm that Ethel our claims manager contacted you to address your concerns and get the matter resolved. Ethel advised you that the service provider received go ahead and an anointment has been scheduled to attend to the repair work.
We do apologise for the poor claims experience.
Regards,
OUTsurance
What you have experienced is unacceptable and it goes against our value of awesome service.
Further to our private response, we can confirm that Ethel our claims manager contacted you to address your concerns and get the matter resolved. Ethel advised you that the service provider received go ahead and an anointment has been scheduled to attend to the repair work.
We do apologise for the poor claims experience.
Regards,
OUTsurance
OUTsurance's reply04 Feb 2022, 10:18
Official
Good day Jennifer,
What you have experienced is unacceptable and it goes against our value of awesome service.
Further to our private response, we can confirm that Ethel our claims manager contacted you to address your concerns and get the matter resolved. Ethel advised you that the service provider received go ahead and an anointment has been scheduled to attend to the repair work.
We do apologise for the poor claims experience.
Regards,
OUTsurance
What you have experienced is unacceptable and it goes against our value of awesome service.
Further to our private response, we can confirm that Ethel our claims manager contacted you to address your concerns and get the matter resolved. Ethel advised you that the service provider received go ahead and an anointment has been scheduled to attend to the repair work.
We do apologise for the poor claims experience.
Regards,
OUTsurance