1 reviews | Active since Jul 2016
Waiting for conformation
<p>Yesterday I contacted Outsurance to cancel my policy, because I switched to another insurer. I received a call back and the lady from Outsurance said my policy reflects on her system as cancelled and she will, put me through to another section to make sure my premium doesn't get deducted next month.</p> <p> </p> <p>This was what I requested.</p> <p> </p> <p>However I did request, if needed to be contacted, that it happens during my lunch time or after working hours. After being on hold for quite a while I put down the phone since it was during working hours. I tried twice to complain in the Outsurance complaints section to get a conformation that my policy was cancelled, but couldn't get my message through.</p> <p> </p> <p>What I can't understand is if it shows on Outsurance's system that it was cancelled yesterday why the conformation couldn't just be send to me. </p> <p> </p> <p>Please send proof of cancellation Outsurance.</p>
I'm sorry about the upset caused.
Our client care manager, Brian assisted in sending you the confirmation of cancellation.
Thank you for your feedback
Regards
Dinky
Best regards,
I'm sorry about the upset caused.
Our client care manager, Brian assisted in sending you the confirmation of cancellation.
Thank you for your feedback
Regards
Dinky
Best regards,
On the 25th of July I notified Outsurance that I would like to cancel my policy, because I’m moving to a different insurer, and want to receive conformation that it’s cancelled. I received a letter of conformation and rep**** to ask why it states in the later that the cancellation is of effect from the 18th of June. The reply was “The policy was cancelled effective the 18/06 because there was nothing to insure after the finalisation of a claim.”
In May I did have a claim and the assessment was that the vehicle was written of. I asked the Outsurance assessor, after the outcome, if I must cancel the policy or if Outsurance will do it. He’s reply was NO, because I could fix the vehicle, which I did.
Outsurance claims they’ve tried to contact me with regard to the policy, but I’ve received no communication from them that the policy was cancelled until this week.
Outsurance say they are sorry for the inconvenience, but what will happen when I’m in an accident before my new policy starts. I would also like to know why the policy was cancelled only in June if the claim was finalized in May.
The feedback I’ve received thus far from Outsurance is not satisfactory.
On the 25th of July I notified Outsurance that I would like to cancel my policy, because I’m moving to a different insurer, and want to receive conformation that it’s cancelled. I received a letter of conformation and rep**** to ask why it states in the later that the cancellation is of effect from the 18th of June. The reply was “The policy was cancelled effective the 18/06 because there was nothing to insure after the finalisation of a claim.”
In May I did have a claim and the assessment was that the vehicle was written of. I asked the Outsurance assessor, after the outcome, if I must cancel the policy or if Outsurance will do it. He’s reply was NO, because I could fix the vehicle, which I did.
Outsurance claims they’ve tried to contact me with regard to the policy, but I’ve received no communication from them that the policy was cancelled until this week.
Outsurance say they are sorry for the inconvenience, but what will happen when I’m in an accident before my new policy starts. I would also like to know why the policy was cancelled only in June if the claim was finalized in May.
The feedback I’ve received thus far from Outsurance is not satisfactory.