CK
Craig K
1 reviews | Active since May 2009
17 Aug 2023, 16:54
Waiting 5 weeks and counting for a burst geyser to be repaired... Outsurance FAIL
Geyser claim. 5 weeks and no resolution. I've had to find a plumber service provider that can do the job, because Outsurance providers weren't able to do it... To replace a simple solar geyser. Shocking. 1 polite claims person, but without the ability to make things happen. The rest can be summed up as useless. Irony... I've been sent at least 5 satisfaction surveys while they were failing me.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
23 Aug 2023, 14:25Good afternoon Craig,
Further to our private reply we can confirm that our claims team have contacted you and assisted in resolving the matter for you.
The claim has been settled and payment has been made.
The delays was as a result of the relocation of the geyser.
We are glad that we could come to a resolution and finalise this matter for you.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply we can confirm that our claims team have contacted you and assisted in resolving the matter for you.
The claim has been settled and payment has been made.
The delays was as a result of the relocation of the geyser.
We are glad that we could come to a resolution and finalise this matter for you.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply23 Aug 2023, 14:25
Official
Good afternoon Craig,
Further to our private reply we can confirm that our claims team have contacted you and assisted in resolving the matter for you.
The claim has been settled and payment has been made.
The delays was as a result of the relocation of the geyser.
We are glad that we could come to a resolution and finalise this matter for you.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply we can confirm that our claims team have contacted you and assisted in resolving the matter for you.
The claim has been settled and payment has been made.
The delays was as a result of the relocation of the geyser.
We are glad that we could come to a resolution and finalise this matter for you.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
CK
Craig K's updateReviewer Update
24 Aug 2023, 12:12Hi... While your reply is technically accurate in that the matter was resolved, it conveniently leaves out the important information that gives the impression that you did all you could, so I would like to set the record straight for the benefit of anyone reading your public reply (seeing as all our correspondence was private by your choice. The first contractor you sent couldn't do the job and I had to follow-up. I had to push for a second contractor to be assigned and that was also yours, and they couldn't do the job. Then I had to repeatedly follow-up, again, and again and again. Then I had to find a contractor who could do the job, which I did. Then I had to fight for the payment to be equal to the actual cost. I pretty much sorted this out on my own... but hey... I'm so glad "YOU" sorted it out?
CK
Craig K's update24 Aug 2023, 12:12
Reviewer Update
Hi... While your reply is technically accurate in that the matter was resolved, it conveniently leaves out the important information that gives the impression that you did all you could, so I would like to set the record straight for the benefit of anyone reading your public reply (seeing as all our correspondence was private by your choice. The first contractor you sent couldn't do the job and I had to follow-up. I had to push for a second contractor to be assigned and that was also yours, and they couldn't do the job. Then I had to repeatedly follow-up, again, and again and again. Then I had to find a contractor who could do the job, which I did. Then I had to fight for the payment to be equal to the actual cost. I pretty much sorted this out on my own... but hey... I'm so glad "YOU" sorted it out?
OUTsurance's replyOfficial
29 Aug 2023, 12:33Good afternoon Craig,
Thank you for your further feedback.
We apologise for the inconvenience that our claims process has caused you.
This is definitely not the type of service we want for our clients and will use your feedback to address the concerns you raised, internally.
Regards,
The OUTsurance Team
Thank you for your further feedback.
We apologise for the inconvenience that our claims process has caused you.
This is definitely not the type of service we want for our clients and will use your feedback to address the concerns you raised, internally.
Regards,
The OUTsurance Team
OUTsurance's reply29 Aug 2023, 12:33
Official
Good afternoon Craig,
Thank you for your further feedback.
We apologise for the inconvenience that our claims process has caused you.
This is definitely not the type of service we want for our clients and will use your feedback to address the concerns you raised, internally.
Regards,
The OUTsurance Team
Thank you for your further feedback.
We apologise for the inconvenience that our claims process has caused you.
This is definitely not the type of service we want for our clients and will use your feedback to address the concerns you raised, internally.
Regards,
The OUTsurance Team