1 reviews | Active since May 2012
Waiting 1month for assistance since claim
<p>I have been a client with Outsurance for about 10yrs. I have thought about moving to a cheaper insurer a couple of times, but because of the good service I have always received with Outsurance, i decided to stay. "Rather the devil you know than the devil you dont" But i've put a claim in at the beginning of November and i'm still waiting for it to be resolved. I have sent 4 follow ups to the person supposed to handle our claim, and 2 emails to his supervisors to find out what is going on. I thought i would try and contact a manager before putting a complaint on hello peter but NO responce from anyone. Its been a month.... So extremely dissapointed</p>
Our apologies firstly for the belated response to the valid concerns you raised.
Our claims manager, Abi was in contact with you and discussed the claim in detail. She proceeded by sending you the conclusion via e-mail as well.
The poor service you received from our advisor is unacceptable and we sincere apologise for the subsequent frustration and inconvenience you suffered as a result. This is being addressed internally.
Regards
Dinky
Our apologies firstly for the belated response to the valid concerns you raised.
Our claims manager, Abi was in contact with you and discussed the claim in detail. She proceeded by sending you the conclusion via e-mail as well.
The poor service you received from our advisor is unacceptable and we sincere apologise for the subsequent frustration and inconvenience you suffered as a result. This is being addressed internally.
Regards
Dinky