CE
Craig E
1 reviews | Active since Jun 2014
06 Aug 2024, 08:51
W T F Outsurance
You online quote is misleading. You make like I can do it online then at the end you just fishing for details to call people. If I wanted to talk to someone then I would have called. Mbali Tshabalala keeps harrasing me with calls after I made it very clear that I do not want your services. At this point it feels like she just wants to annoy me. I ask to speak to a manager and the person that came on the phone cleary wasn't one. Why do you address clients by their first name. I logged a call with the Ombud.
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Replies (1)OUTsurance's replyOfficial
06 Aug 2024, 10:12Good day
Thank you for your feedback.
Please accept our sincere apologies for the poor service experience you describe!
The matter was escalated to our sales management team and you will be contacted by our sales manager. The service transgressions identified, will be addressed internally.
Regards
The OUTsurance Team
Thank you for your feedback.
Please accept our sincere apologies for the poor service experience you describe!
The matter was escalated to our sales management team and you will be contacted by our sales manager. The service transgressions identified, will be addressed internally.
Regards
The OUTsurance Team
OUTsurance's reply06 Aug 2024, 10:12
Official
Good day
Thank you for your feedback.
Please accept our sincere apologies for the poor service experience you describe!
The matter was escalated to our sales management team and you will be contacted by our sales manager. The service transgressions identified, will be addressed internally.
Regards
The OUTsurance Team
Thank you for your feedback.
Please accept our sincere apologies for the poor service experience you describe!
The matter was escalated to our sales management team and you will be contacted by our sales manager. The service transgressions identified, will be addressed internally.
Regards
The OUTsurance Team
