1 reviews | Active since Apr 2018
Voice Recording
I have a query with my policy and I have been waiting for my Voice Recording for over a week. The lady who listened to the recording promised to send me a link where I can listen as well but I never received it. When I followed up, two of their customer care agents have promised to call me back in the next few minutes on two different days and they never called. even today I'm still waiting and do not have any update or when will I receive the recording.
Good day,
I was unsuccessful in my attempt to call you. This is unacceptable that you are still waiting for the recording and no one is providing you with feedback. This matter has been escalated to a client services manager who will ensure the link is sent to you.
Apologies for the lack of feedback.
Thank you,
Kelvin
Best regards,
Good day,
I was unsuccessful in my attempt to call you. This is unacceptable that you are still waiting for the recording and no one is providing you with feedback. This matter has been escalated to a client services manager who will ensure the link is sent to you.
Apologies for the lack of feedback.
Thank you,
Kelvin
Best regards,
Good day,
Thank you for notifying us.
The call recording link was emailed to your gmail address.
Apologies for the delay.
Thank you
Best regards,
Good day,
Thank you for notifying us.
The call recording link was emailed to your gmail address.
Apologies for the delay.
Thank you
Best regards,