RM
Ria M

1 reviews | Active since Oct 2017

20 Jan 2021, 07:28

Very very dissapointed in Outsurance !!

I have always given Outsurance a 5 star rating but no more. They might be the best company out there but I will not be cheated.

I have just received a letter to say my premium will be increasing by more than R1100 this year. It is absolutely ludicrous. Some people don't even pay that much for their entire premium.

I am very angry as I was given a cheaper rating elsewhere but decided to stay with Outsurance. I was a fool as they lowered the premium to match my needs and wanted to keep me as a client and hardly a few months later they put the premium up by a ludicrous amount of R1100. I didn't even lodge a claim. Who does business like this. Absolute nonsense !

I am very dissapointed. It seems as if we have to pay for the effect that Covid has left on the economy.

Totally unacceptable !!

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Replies (1)
OUTsurance
OUTsurance's reply22 Jan 2021, 13:25
Official
Good afternoon Ria

Thank you for your response.
We fully understand an annual rerate, depicting such a significant increase cannot be welcome!

Our client care manager contacted you, revised all relevant underwriting criteria and was able to assist you with a reduced premium.

We appreciate the time you afforded us to discuss the detail.

Regards
OUTsurance