Very slow Pet insurance claims process

Pet claims process extremely long. Claim was submitted on the 12th Feb 2022, it is now the 18th Feb and still no claim feedback. Once you submit the claim online, an agent then takes 4-5 days to call back to verify your claim and then your invoice docs must be submitted via email, which means you leave the app and then correspond via email. This process makes no sense, why do you have an app if a customer has to leave it and correspond via email?? Dotsure takes less than 24 hours to pay out a claim! You guys need to take a page out of their book and up your game. With Dotsure, you simply submit your claim with all docs in the same app and within 24hours your claim is paid out.