Very quick to deduct monthly premiums but no word when help is needed:(

<p>I am very disappointed in Outsurance. No one reminds them to deduct premiums on a monthly basis but we have to remind them to come fix a little chip on a windscreen. They're just waiting for my windscreen to crack so they can benefit from the excess. I reported the chip as soon as it happened on Tuesday morning on my way to work....they promised all would be resolved in 24 hours....and 48+ hours later I'm still waiting.....This is quiet sad from a company claiming to be the best.</p>