Very poor service from Outsurance

My wife had a relatively minor accident, after which Outsurance decided to write off the car. I opted to rather be paid out and have the car repaired myself. That was authorised on 20/09/2022. I have yet to actually be paid out, more than 3 weeks later. And this follows them messing up the delivery of the vehicle to my panel beater first. Two SMS replies to Hector Ntswane (08/10/2022 and 10/10/2022) which are designed to elicit a response have gone unactioned. The service from Hector specifically has been poor, and by extension, that from OUtsurance, in general, has not been much better. I've just sent an email to Hector. I'm not holding my breath.