Very poor service

claim NR ***. I made a claim for a faulty geyser at Outsurance who i have paid for more than a year without any claim. The service that i received was terrible. The geyser that was installed by the contractor who they recommended was faulty and the response was to sort it out with the supplier of the geyser. They can not do anything about it, or i have to do a new claim and pay access again and they will send another contractor to fix the problem. At the end of the day i had to sort it out myself. My family is without water from Friday the 03.06.2020. we had to go and bath at family and cook with water that we had to transport from family.

And this from a insurance that claim to be the best.

I hope to hear from an Outsurance manager or at least someone with authority. as it is a manager that made the comment.

The contractor that was used by Outsurance was GSS Trading , security Solutions& building supplies very poor workman ship.

My tel : ***