Very poor service

Motor Warranty Claim - [protected]

I have been an Outsurance Client for almost 10 Years, haven't skipped a payment since, have never claimed before.

On 8 February I have logged a claim on my motor warranty and my wife has been sitting without a car for more than a week. Today is exactly 8 days later and I haven't received any feedback, I phoned and emailed, but no feedback and no one is calling me back.

Is this how you treat a 10 year client without any claim?

Very disappointed.

Desired outcome: Get back to me.